Privacy Policy

At Kince, your privacy matters. This Privacy Policy explains, in plain language, what information we collect, how we use it, and the choices you have. We've written it to be easy to read — no fine print games.

The short version: We do not sell your personal information. We do not share your information with third parties for their marketing or promotional purposes. Mobile phone numbers and SMS opt-in consent are never shared with anyone — full stop.

1. Who We Are

This Privacy Policy applies to Kince (“Kince,” “we,” “us,” or “our”) and to our website, mobile application, products, and services (collectively, the “Services”). If you have questions about this policy or how we handle your information, contact us at hello@kince.ai.

2. Information We Collect

We only collect what we need to provide and improve our Services. The categories below describe what we may collect:

Information you provide to us

• Account information: name, email address, phone number, username, and password.
• Profile information: any details you choose to add to your profile.
• Communications: messages, support requests, and feedback you send us.
• Transaction information: billing details and payment information (processed securely by our payment processors — we do not store full card numbers on our servers).
• SMS opt-in records: your mobile phone number, the date and time of opt-in, the source of opt-in (web form, keyword, etc.), and the language of the consent you gave.

Information we collect automatically

• Device and usage data: device type, operating system, browser, IP address, pages viewed, and timestamps.
• Cookies and similar technologies: small files that help the Services work properly, remember your preferences, and measure performance. You can control cookies through your browser settings.

Information from third parties

If you sign in through a third-party service (such as Google or Apple), we receive basic profile information that you have authorized that service to share with us.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services.
• Create and manage your account, and authenticate you when you log in.
• Process transactions and send you related confirmations and receipts.
• Send you service-related communications such as account alerts, security notices, and updates to our terms or policies.
• Send you SMS messages you have opted in to receive (see Section 5).
• Respond to your questions, requests, and customer support inquiries.
• Improve and personalize the Services, including troubleshooting and analytics.
• Detect, prevent, and address fraud, abuse, security incidents, and other harmful activity.
• Comply with legal obligations and enforce our Terms and Conditions.

4. How We Share Your Information

We do not sell your personal information, and we do not share it with third parties or affiliates for their marketing or promotional purposes.

We share information only in the limited circumstances below, and only what is necessary:

• Service providers: trusted vendors that perform services on our behalf — such as cloud hosting, payment processing, customer support tools, email delivery, analytics, and SMS/messaging delivery (including our communications provider, Twilio). These providers are bound by contract to use your information only to perform services for us and to keep it confidential.
• Legal and safety reasons: when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of Kince, our users, or others.
• Business transfers: if Kince is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any change in ownership or use of your personal information.
• With your consent: any other sharing will be done only with your explicit permission.

SMS and Mobile Information — Special Protections

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information sharing to subcontractors that support our SMS services (for example, our SMS platform provider and phone carriers) is permitted solely to deliver messages you have requested. Even those subcontractors are prohibited from using your mobile information for their own marketing or promotional purposes.

5. SMS / Text Messaging Program

Kince offers an SMS messaging program to keep you informed about your account, transactions, support requests, appointments, or updates you specifically request. This section describes how it works.

Program description

By opting in, you agree to receive SMS or MMS messages from Kince at the mobile number you provided. Message types may include account notifications, transaction alerts, appointment reminders, two-factor authentication codes, customer support replies, and other service-related messages.

Opt-in

You opt in by taking one of the following affirmative actions:

• Checking a clearly labeled SMS consent box on a Kince web form or mobile app screen.
• Texting a keyword (such as JOIN or START) to our toll-free number.
• Providing verbal consent during a recorded support call, where applicable.

Consent to receive SMS is never a condition of purchase or of using our Services.

Message frequency

Message frequency varies based on your account activity and the types of messages you opt in to receive.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan. Kince does not charge for SMS messages, but your carrier may.

Opt-out

You can opt out at any time by replying STOP to any message we send. After you reply STOP, we will send one final confirmation message, and you will not receive further SMS messages from that program unless you opt back in.

Help

Reply HELP to any message for assistance, or contact us at hello@kince.ai.

Supported carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, and most other major U.S. carriers.

Privacy of SMS data

Mobile phone numbers, SMS opt-in data, and consent records are not shared with any third party for any purpose other than delivering the messages you requested. This information is never used or shared for marketing or promotional purposes by Kince or by any third party.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. These include encryption in transit, restricted access controls, and routine security reviews. No system is 100% secure, but we work hard to keep your data safe and we will notify you of any incident that affects your information as required by law.

7. How Long We Keep Your Information

We keep your information for as long as your account is active, as needed to provide the Services, or as required to meet our legal, accounting, or reporting obligations. When information is no longer needed, we delete or anonymize it.

8. Your Choices and Rights

You have control over your information. Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your personal information.
• Object to or restrict certain types of processing.
• Receive a copy of your information in a portable format.
• Withdraw consent at any time (without affecting prior processing).
• Opt out of SMS messages by replying STOP, and opt out of marketing emails by using the unsubscribe link.

To exercise any of these rights, contact us at hello@kince.ai. We will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

9. Children's Privacy

Kince is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. International Users

Kince is based in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

11. Third-Party Websites and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on the Services before the changes take effect. The “Last Updated” date at the top of this policy reflects the most recent revision.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, reach out to Kince at hello@kince.ai.